Comments on: A story of “launch” disaster….fast-food style

By: Perfect plastic cards

Perfect plastic cards — Thu, 18 Feb 2010 19:32:19 +0000

I think these quotes are suitable:

In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later. ~Harold Geneen

A business that makes nothing but money is a poor business. ~Henry Ford

Business is a combination of war and sport. ~André Maurois

The absolute fundamental aim is to make money out of satisfying customers. ~John Egan

Wise are those who learn that the bottom line doesn't always have to be their top priority. ~William Arthur Ward

Corporation: An ingenious device for obtaining profit without individual responsibility. ~Ambrose Bierce, The Devil's Dictionary

It is not the employer who pays the wages. He only handles the money. It is the product that pays the wages. ~Henry Ford, 1922, also sometimes quoted as "It is the customer that pays the wages"

Hire character. Train skill. ~Peter Schutz

By: Josh Stowers

Josh Stowers — Sun, 24 Jan 2010 16:58:16 +0000

I believe silence can be one of the best tools we have, especially in today's 24/7 media.

By: williamVI

williamVI — Mon, 14 Dec 2009 19:33:56 +0000

At 10:00am every Sunday I go Mackers where I get to read the Sunday newspaper while I munch on a Bacon Egg and Sausage McMuffin at a cost of AUD3.85 and wash it down with a free ( to Senior Citizens) coffee.
Also when travelling it is nice to stop and refresh and drink a free coffee.
I like Mackers and trust their hygene ( no I don't own one) I am a poor pensioner and liked the story. Showed imagination

By: The Baldchemist

The Baldchemist — Mon, 14 Dec 2009 16:57:49 +0000

Ha ha love it. Absolutely love it! I'm no big fan of Mac Donalds or any fast food joint but I have to hand it to the genius that created that tactic.
Niiiiiiice one!

By: glewis64

glewis64 — Mon, 16 Nov 2009 17:58:17 +0000

I've worked in food service, and no matter how much you train the staff, they aren't going to be prepared for a rush like that. It was brilliant, strategic planning on McDonald's part, and they knew it would be. And, I hate to admit that, since I am not a great fan of McD's, lol.

By: andyswan

andyswan — Wed, 11 Nov 2009 15:37:50 +0000

Ha nice

By: Lisa Kanarek

Lisa Kanarek — Wed, 11 Nov 2009 15:36:40 +0000

Wow! Great story that ended much differently than I thought it would. Brilliant strategy by McDonald's. It's interesting that our clients get used to great service until they have to work with someone else who doesn't meet the same level of service they're used to receiving. Food for thought (pun intended!).

By: nazishrahman

nazishrahman — Fri, 16 Oct 2009 09:17:23 +0000

It was an great strategy only because it ticked off. Had Wenky's been able to manage the demand then McD would have regretted, but perhaps this is what business is all about. Risk is a great part of business..as one who does not risks more.

By: andyswan

andyswan — Thu, 15 Oct 2009 13:04:02 +0000

Thanks that is great

By: John Madigan

John Madigan — Thu, 15 Oct 2009 07:28:25 +0000

On a related note, it is rumored that In-N-Out sends a group of "All-Stars" to help during the opening weeks of a new location. The "All-Stars" work out opening issues, train new staff members, and deliver the all important first impression.

Given the popularity of In-N-Out, it seems they've wised up to the fact that they need to be prepared for a rush.

Thanks for posting.